Frequently Asked Questions

Everything you need to know about your beauty routine and our services.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your beauty essentials ship, we will send a tracking link so you can follow its journey to your door.

Are your products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All products sold at 'Something went wrong' are 100% cruelty-free, and we offer a wide range of certified vegan options.

What is your return policy for opened products?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your glow-up sooner.

Do you offer international shipping?

Currently, we ship to over 20 countries worldwide. Shipping costs and delivery times vary by location and are calculated at the final stage of checkout.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.