Returns & Exchanges

At Something Went Wrong, we believe beauty should be effortless, which is why we offer a 30-day window to return or exchange products that did not meet your expectations. Please ensure items are in their original packaging and have not been more than 20% consumed to qualify for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Print Your Label

Once approved, a prepaid shipping label will be sent to your inbox; simply print it out and securely seal your products in their original box.

3

Drop Off Package

Bring your package to any authorized carrier location within 7 days of receiving your label to ensure timely processing.

4

Receive Your Refund

After our warehouse team inspects the returned beauty products, your refund will be issued to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing